Filter has helped Microsoft create state-of-the-art experiences for its users by strengthening the company's in-house research and design capacity.
Undergoing a large-scale transformation of its ecommerce website, Microsoft faced an overwhelming demand for UX expertise.
Filter assembled and continues to manage a team of UX researchers and designers who collaborate with Microsoft’s internal teams and deliver on high impact UX initiatives.
With Filter’s team as a flexible, shared resource, Microsoft’s teams are able to meet their UX research and design needs on time and on budget.
Microsoft is empowering its enterprise customers to more easily acquire, manage and use their commercial product offerings. A multi-year initiative has been underway to provide an improved and streamlined user experience, transforming their customer relationships into a modern services model. With this challenging large-scale shift, the company has an overwhelming demand for expertise in ecommerce-oriented user experience and visual design, formal research, and accessibility. Several high-level Program Managers share a small FTE pool of designers, but their workloads call for a much larger team. To keep up with their UX demands, Microsoft needed to bring in additional specialists to handle these initiatives time- and cost-effectively while serving a highly embedded role within the organization.
Filter built a team of top-tier UX researchers and designers who work closely with Microsoft’s internal staff on a range of UX-related initiatives. Both a self-contained team and an organization-wide resource, they coordinate with a number of key players to optimize quality and consistency. With strong UX skillsets and extensive backgrounds in enterprise and ecommerce, our professional freelancers are ideally suited for this work. They are comfortable with change and ambiguity, and are always ready to respond to variable workloads. Our collaborative strategy unites research and design in one powerful team, driven by a single goal: creating stellar experiences befitting Microsoft’s industry-leading UX standards.